Financial services / Complex workflows
Prioritising supervisory alerts for a global investment bank
Alert priorities, personal and team views, and grouped actions for supervisors in a regulated environment.
Redesign delivered
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UX design for B2B product teams
Complex workflows.Clearer experiences.
We help B2B product teams improve onboarding, approvals and other complex workflows. Start with a UX Audit to understand what needs attention.
Experience, connected.
- 10+ years
- Across product design, engineering and delivery.
- Across industries
- Finance, technology, automotive, telecoms and recruitment.
- Research to release
- From an early question to the details of implementation.
Our founder’s experience includes
- Three UK
- UBS
- Virgin Media
- NTT DATA
- HSBC
- Legal & General
- Totaljobs Group
- Impero
Selected work
Case studies fromfive industries
Telecoms / Service design
Designing guided troubleshooting for a UK broadband provider
Guided troubleshooting and setup journeys, built as decision systems with a clear route to support.
Implemented in production
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Enterprise technology / Systems & delivery
Specifying an event platform for a global technology company
Configurable event authoring and consent-aware guest management, specified state by state for engineering.
Design specifications delivered
Explore the projectSelected projects from our founder’s previous contract and permanent roles, presented by industry. Each story separates the work delivered from the results measured.
Services
Four services, eachwith a clear scope
Each has a defined schedule and can be booked on its own.
Find the friction · Two weeks
UX Audit
One critical flow reviewed against your evidence, with a ranked fix list and two or three design directions.
See the audit Design the fix · Five weeksComplex Workflow Design
From flow map to clickable prototype and engineering handover, with every state designed.
See workflow design Lead the team · MonthlyDesign Leadership
Weekly senior reviews and coaching for teams of one to four designers.
See design leadership Launching something new?Digital Foundations
Your logo, website and launch presence, designed together and handed over to you.
See digital foundationsFeedback
Feedback from productand design teams
Clients, product owners and designers our founder has worked with, in their own words.
“He advocates for good design and helped the team in finding the correct problem to solve, before proposing any solution.”
“Not only was the quality of the design really good, but the way Marian structured and presented it was the most impressive part.”
“Marian was an outstanding people manager and a fantastic colleague.”
How we work
Four stages, fromdiscovery to delivery
Four connected stages, scaled to each engagement, so you always know what happens next and what we need from you.
Understand the challengeShape the response
A questionA directionA next step
- 01
Discover
Build a shared picture
Understand the people, workflow and constraints. Separate what is known from what needs investigating.
Evidence & context - 02
Define
Choose the right focus
Turn the evidence into a clear problem, an agreed scope and measures of success.
A focused brief - 03
Design
Explore, test and refine
Develop the response with your team, review the important states and test assumptions within the agreed scope.
A considered direction - 04
Deliver
Make the next step clear
Bring the decisions, designs and guidance together, so your team knows what to do next and why.
A practical handover
Insights
Guides forproduct teams
Practical guidance on UX audits, complex workflows and design leadership. Read all guides
What should a UX audit include?
A good UX audit ends with a decision your team can act on, not a lengthy report that sits unread. Here’s what should be in it.
Map a workflow before you draw screens
A good workflow map shows the decisions and handovers. It doesn’t need to capture every detail to be worth having.
Run a design review that moves work forward
A good design review leaves the designer and the team clearer about the next decision. Consensus on taste isn’t the goal.
Your next step
Talk to us aboutyour project
Tell us what your team needs to improve, or what you’re launching. We’ll recommend the right scope and starting point.
Scope, deliverables and timing agreed in writing before any work starts.